PAYMENT METHODS
Gaya99 is Asia’s leading online gaming site and we offer a wide range of games in various categories such as sports, slots, live casino, esports, and many more. Founded on the basis of providing the ultimate gaming experience, our goal has been to consistently strive to better ourselves in an industry that is ever-evolving. Having said that, we’ve put it on ourselves to provide a comprehensive platform using the best state-of-the-art technology.
Our goal is to provide a platform with the most comprehensive gambling selection in hopes of giving members a stress-free environment while they seek to be entertained.
In order to do so, we have eliminated the complexity of traditional casinos and replaced it with a more straightforward and streamlined process. Allowing members a quicker access to their desired games without the hassle of complicated transaction procedures.
Our customers really matter to us and we are committed to providing a great customer experience. Our customer support is supported by 24 hours live chat and available through various channels. We promise to resolve any issue as quickly as possible and make sure you are satisfied with the outcome.
All personal information will be treated and stored in the strictest and most confidential way. We want to hear your questions and feedback. Please feel free to get in touch with us through our live chat service and we’d be happy to assist.
Gaya99 is Asia’s leading online gaming site and we offer a wide range of games in various categories such as sports, slots, live casino, esports, and many more. Founded on the basis of providing the ultimate gaming experience, our goal has been to consistently strive to better ourselves in an industry that is ever-evolving. Having said that, we’ve put it on ourselves to provide a comprehensive platform using the best state-of-the-art technology.
Our goal is to provide a platform with the most comprehensive gambling selection in hopes of giving members a stress-free environment while they seek to be entertained.
In order to do so, we have eliminated the complexity of traditional casinos and replaced it with a more straightforward and streamlined process. Allowing members a quicker access to their desired games without the hassle of complicated transaction procedures.
Our customers really matter to us and we are committed to providing a great customer experience. Our customer support is supported by 24 hours live chat and available through various channels. We promise to resolve any issue as quickly as possible and make sure you are satisfied with the outcome.
All personal information will be treated and stored in the strictest and most confidential way. We want to hear your questions and feedback. Please feel free to get in touch with us through our live chat service and we’d be happy to assist.
By registering to use the services covered by these Terms and Conditions on Gaya99 (hereinafter each separately and all together collectively referred to as 'Gaya99' or 'Site'), you are certifying that you are at least 18 years of age, and that you legally acknowledge to have read, fully understand and agree to be bound by and to comply with these 'Terms and Conditions.' If you do not wish to accept the following terms and conditions, you must neither register nor open an account and you will be unable to access the software and the gaming services offered in conjunction therewith.
All product information, registration on the site and use of any services offered by Gaya99 are subject to these 'General Terms and Conditions'. Gaya99 reserves the right to amend these General Terms and Conditions at any time without prior notification. Such amendments shall become enforceable with immediate effect immediately upon publication in the 'General Terms and Conditions' section of the Gaya99 site. It is the user’s responsibility to review the General Terms and Conditions on a regular basis. Continued use of any services of the Site after a change or update has been made to the General Terms and Conditions will constitute your acknowledgement and acceptance of said change or update.
These General Terms and Conditions represent the complete, final and exclusive agreement between the user and Gaya99 . These “General Terms and Conditions” supersede and merge all prior agreements, representations and understandings between the user and Gaya99 . You confirm that, in agreeing to accept these General Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these General Terms and Conditions. In case of any contradiction between a provision of this Agreement and any provision on the Gaya99 website, the provisions as stated in this Agreement shall prevail. We reserve the right, at our own discretion, to request any user to furnish us with a proof of identity and age as a precondition before the user is allowed to participate in or utilize any of Gaya99’s services.
Should there be any dispute concerning a player’s account, Gaya99 reserves the right to suspend the player’s account until a resolution is reached. Lodging a report of any dispute must be made in writing and must state the date, time and details of dispute. To lodge a dispute, it must be sent to Gaya99 support. The Management takes member disputes very seriously and will endeavour to take all necessary and reasonable steps in order to investigate and ultimately resolve all disputes. Gaya99 reserves the right to suspend and/or terminate any user’s account for any reason whatsoever and at any time without prior notice. Any remaining balance of credit in the account at the time of such suspension and/or termination will be refunded to the owner of the account via a payment method that will be determined by Gaya99 . Gaya99 also reserves the right, at its sole discretion, to deem void any winnings and to forfeit any balance of credit or any other winnings or entitlements of any user’s account as well as any user’s use of Gaya99’s services.Each user is solely responsible for keeping his/her own account number and password secure. Each Gaya99 user is, without exception, expected to strictly disallow any other person or third party including, without limitations, any minor, from using or reusing his/her Gaya99 account, from accessing and/or using any materials or information from the Gaya99 Website as well as from accepting any prize. The user is solely responsible for any purchases and/or losses that are self-incurred or incurred via a third party on his/her Gaya99 account.
3.1 Acceptance and Validation of Wagering:
Wager
Players must wager from funds that have been credited into their respective player accounts. All wagering will be deemed void, if upon review it is found that the player has never successfully deposited funds or completed any Funds Transfer into their respective player accounts. After successfully depositing funds into his/her account, the player’s total bet must be the equivalent or exceed the deposited amount. Failure to comply will result in failure to apply for any withdrawal, thus it is advisable for players to make deposits based on demand
Confirmed Wagers
Gaya99 cannot and will not cancel wagers of any player account once they have been confirmed, unless the wager is declared void or unless there are circumstances involving incorrect results and settlements for reasons outlined in these Terms & Conditions.
Accurate Wagering Records
Despite every effort to ensure total accuracy, Gaya99 does not and will not accept responsibility for any errors or omissions with respect to the information provided on the Website.
Deduction of Wagers / Unresolved Wagers
Stakes will be deducted from the respective player account at the time the Bet is placed, regardless of when the results are determined or announced. Gaya99 cannot and will not refund Bets placed on games where Bets have been purchased for future draws that have yet to be resolved or concluded. Such Bets will be resolved upon completion of such games and winnings, if applicable, will be credited to the respective players’ accounts at that time.
Gaya99’s Wagering Decision is Final
By accepting these General Terms and Conditions, the user agrees that Gaya99 and its records shall be the final authority in determining the terms of any wagers placed as well as the circumstances in which those wagers were made. Player’s Sole Responsibility for Winnings
3.1 Stakes Wagered:
Minimum Stakes A minimum stake amount applies. The amount is dependent on the particular Game/Product.
Automatic playing of Games via the use of any third party software and any form of manipulation of any Games or any player's account data are strictly prohibited and may result in the termination of the offending player’s membership, deletion of all associated accounts, the cancellation and/or confiscation of any outstanding prizes and deposits, as well as civil/criminal prosecution against the offending player. By agreeing to these General Terms and Conditions, the player agrees that Gaya99 possesses the complete and unfettered right, based on its own discretion, to terminate any player’s account for any reason whatsoever, and without limiting the generality of the foregoing, should it be of the Management’s opinion that the player’s participation on the Website, or on any games offered therein, is damaging to the principles under which the Website is operated. The player hereby waives any and all recourse against Gaya99 in the occurrence of any such termination.
By agreeing to these General Terms and Conditions, the player acknowledges that full freedom from errors is impossible to achieve with regards to computer software. Should the player become aware that the software contains any such error, glitch or incompleteness, the player is legally bound to refrain from taking any advantage of it/them. Moreover, upon becoming aware of such errors, glitches or incompleteness, the player is legally bound to promptly notify Gaya99 in writing. Should you fail to fulfill your undertakings under this clause, Gaya99 is entitled to full compensation for all costs, including costs for rectifying the software that may arise from the player’s omissions or actions in taking advantage of such errors, glitches or incompleteness.ite(s) are owned by, licensed to and/or controlled by The Company and/or our licensors. You acknowledge that you do not acquire any rights, interests, or licences to the Software, Services and the Information through your use of the Website(s).
By agreeing to these General Terms and Conditions, the player agrees that Gaya99 cannot be held responsible for any damage, loss, or injury resulting from tampering, or other unauthorized access or use of the Website or player’s account. Any attempt by any player to gain unauthorized access to the Website's systems or player’s account, to interfere with procedures or performance of the Website or games, or to deliberately damage or undermine the Website or Games are subject to civil and/or criminal prosecution and will result in immediate termination of the player’s account as well as the forfeiture of any and all prizes that the player has and have been entitled to.
For any fraud/opposite betting detection, all member deposit & winning amount as well as claimed prizes will be forfeited without any notification. Members under suspicion of participating in fraudulent and/or bonus hunting activities will be denied their claims of any bonus and possibly face account suspension. Gaya99 reserves the rights to investigate such members at its sole discrepancy and take whatever remedial action necessary.
Prior to releasing or approving any withdrawal, Gaya99 reserves the right to request any player to furnish the management with required information such as proof of personal identification, front and back copy of credit card/debit card, passport, driver’s license, recent bank statement or other appropriate documentation as Gaya99 , at its sole discretion, deems necessary. Should the player fail to comply with any security request, Gaya99 reserves the right to deem void any winnings in the player’s account. Crediting Winnings -- Winnings will be automatically added to the respective player’s account, as deemed appropriate. These updates of the players’ accounts are not 'proof of win' and/or may refer to funds that have been transferred (debited) from your respective account. If upon manual review there is evidence of fraud or malpractice, Gaya99 reserves the right to void certain winnings and to take appropriate action against any player’s account accordingly.
Bonus Money refers to the virtual money on products that are given to Gaya99’s users for promotional purposes. Users cannot withdraw such money right after they have been awarded it. Depending on the type of bonus, different processing rules for bonus monies may apply.
bonus, different processing rules for bonus monies may apply.
Bonus money can be converted to real money and then withdrawn after the user has fulfilled the necessary requirements of the particular promotion
The rollover requirement must be fulfilled before any withdrawal.
For any bets placed, funds are deducted from the Cash Balance of the respective player’s account. If there is no available Cash Balance, funds for the wager will be deducted from the Bonus Balance of the player’s account. Therefore, the Bonus Balance will only be played in the event that there is a lack of funds under Cash Balance.
All offers are restricted to only ONE (1) free open account per individual, family, household address, email address, telephone number, bank account and IP address.
Any bets placed on two opposing sides will not be taken into the calculation or count towards any rollover requirement.
In the event that a withdrawal is made prior to the rollover requirement, the bonus and winnings may be forfeited. All drawn or tied bets will not be counted towards the rollover requirement.
Unless specifically mentioned otherwise in the terms of a particular promotion, only 25% of total wagers placed on any game of Roulette (all variations) and 50% of total wagers placed on any slots and RNG games will count towards the wagering requirement of any bonus. Total bet amount which is placed on Fei Long Zai Tian (gtsflzt), Great Blue (bib), Highway Kings (hk) will not be counted towards wagering requirements of any bonus.
Gaya99 reserves the right to request sufficient proof of a player’s identity at any given time. Such evidence must legally prove a player’s personal information, payment details and/or any other additional information that may be required to pass relevant security checks.
No employee or relative of any employee or representative of Gaya99 may hold a player account at any given time nor take advantage of any promotional offer on the Website. By participating in any promotion run by the Website, players agree to abide by these General Terms & Conditions as well as those listed under each individual promotion. Any player unwilling to agree to these terms should contact the Gaya99 Support Team for further information.
In the event that any terms of the offers or promotions are breached, abused and have not been fulfilled by eligible player account holders, or if there is any evidence of a series of bets placed by a customer or group of customers, which, due to a deposit bonus or any other promotional offer, resulted in guaranteed customer profits, irrespective of the outcome, whether individually or as part of a group, Gaya99 reserves the right to withhold, cancel or reclaim the bonus as well as all winnings. In addition, to cover administrative costs and processing fees, Gaya99 reserves the right to levy an administration charge on the player with a value that could reach up to the value of the deposit bonus.
The player shall be solely responsible and agree to pay all fees and/or costs incurred, as well as to report and pay all applicable taxes as required by the applicable governing law while using any services of Gaya99.
In the event that the General Terms and Conditions are translated into another language, the English version will prevail.
All players shall hold the Management of Gaya99 , its employees, officers, directors, shareholders, licensees, distributors, wholesalers, parents, affiliates, subsidiaries, advertisers, promoters or other agencies, media partners, agents and suppliers harmless and unaccountable immediately on demand and shall fully indemnify any or all of these parties from any and/or all claims, losses, costs, damages, liabilities and expenses whatsoever (including legal fees) that may arise, including those from any third parties. We will not be responsible or liable to any player for any loss of content or material uploaded or transmitted through the Play. By agreeing to these General Terms & Conditions, the player confirms that we shall not be liable to the player or any third party for any modifications to, suspensions of or discontinuance of the Play.
Gaya99 pledges to offer both fair and timely dispute resolutions and redress without undue cost or burden, by holding detailed wager and transaction records of all its financial dealings. These records are archived for a period of 5 years (from the date of transaction) and are accessible by the dispute resolution authority upon request.
GENERAL
Why join Gaya99?
GAYA99 is safe, secured, regulated and licensed by Gaming Curacao. Offering the best casino experience to our customers. GAYA99 has various Slots, Live Casino, Sports, Table Games and many more. We also offer attractive promotions, bonuses, the highest rebates and loyalty program from our GAYA99 club.t
1. How do I open an account with GAYA99 ?
Just visit www.gaya99.com and click 'Join Now' to be guided with easy steps.
2. Currency selections that are accepted by GAYA99 ?
Malaysian Ringgit (MYR)
3. Is my personal information secure?
Gaya99 is developed with your personal privacy and security as our primary concern. Gaya99 is regulated and will not disclose your personal information which employs the highest standards of data encryption to any third party unless required to do so by applicable laws and regulations or a court order.d
ACCOUNT
1. I have forgotten my password; how do I retrieve it?
Click on 'Forgot password' below the 'Login' button then enter your mobile number. You will received an OTP code and submit your new password.
2. How do I change my password or update my user information?
You can update your password by simply going to 'Change Password’. Don't forget to Click 'Submit' to save the changes.
3. Can I change my username name?
No. When you successfully create an account at Gaya99, your username is not available to change anymore.
4. How do I update my communication preferences?
It is not possible to change the communication preferences after you have created your account. If the communication preferences you have chosen affects your gaming experience, please contact customer service for more assistance.
5. Can I change currency on my account?
It is not possible to change currency after you have created your account. If the currency you have chosen affects your gaming experience, please contact customer service for more assistance.
6. Is my personal information safe at Gaya99?
Upon signup, all information, including credit card details that are sent to and from Gaya99 is encrypted using 256-bit Secure Socket Layer (SSL) technology. Your information is sent to Gaya99 only once over the Internet. They are then stored encrypted in Gaya99's secure systems.
GAME’ S BONUS
1. Do you offer any bonuses?
We offer different types of bonuses which include our Welcome Bonus, Rebate Bonus and more! The complete list of bonuses we offer is under the website's 'Promotions' tab.
2. What are bonus wagering requirements??
Each type of bonus comes with a specific wagering requirement. The original bonus amount needs to be turned over (wagered) to a set amount of times (usually slots x30, live casino and table games x9) before that bonus is turned into real cash. You can find the specific wagering requirements for each bonus on the 'Promotions' tab.
MOBILE USER
1. Is Gaya99 casino available on mobile devices?
Yes! We will automatically redirect you to our mobile site if you access Gaya99 on your mobile device or enter www.Gaya99.com via browser.
2. Do I need to create a new account for my mobile device?
No, you can login with your usual website account information.
3. Do you offer bonuses on mobile games?
Yes, we offer the same bonuses on both desktop and mobile sites.
4. What are the products available through your mobile site?
Slots, Tables Games and selected Live Casino lobbies are currently available on mobile version. Enhancements are still ongoing to offer more games in the future.
5. Is the casino guaranteed to be fair?
At Gaya99 we believe in Fair Play. We prioritize our customers' satisfaction with their gaming experience. While the unpredictable nature of gaming is the very reason players are drawn to it, it also means that on some occasions guests experience very good fortune and on other occasions they don’t. Our business partners and suppliers are of the highest calibre and we only work with people who share our passion for fair gaming. All our casino game results are generated by a computerized Random Number Generator (RNG).
6. What happens when my game is disconnected in the middle of a casino round?
If a slot game gets disconnected or stuck while spinning, the round will be completed even though you have been discounted/are not in the game. Any winnings will automatically be added to your player account. If free spins are won, you will be able to continue the round and the free spins will still be available!
7. What would happen if a dealer makes a mistake?
For such an unlikely event that a dealer makes a mistake, Gaya99’s casino Pit Boss will be called to adjudicate on the situation. If the game can be continued, it will be resumed fairly. Otherwise, the game will be cancelled and all bets will be returned.
8. Can my bets be reversed or cancelled?
No. All bets placed are final. Bets placed cannot be reversed or cancelled.
DEPOSIT/ TRANSFER / WITHDRAW
1. What is the minimum amount required for a deposit?.
The minimum amount required for each deposit transaction is MYR 30.
2. What is our payment method?
Online transfer - Major commercial bank (MAYBANK, PUBLIC BANK, HONG LEONG BANK and CIMB BANK) Instant payment gateway - Truepay
3. Do I need to provide any proof of transaction for my deposit?
Yes, proof of transaction must be provided to successfully complete any deposit transaction.
4. What is the minimum amount required for a withdrawal?
The minimum amount required for each withdrawal transaction is MYR 50.
5. How long will it take to process my withdrawal?
For withdrawal requests, we may require you to provide us with the necessary documents to verify the process.
Large withdrawals may take longer to be processed. If you have any inquiries, kindly seek clarification from any of our customer support representatives.
6. Can I make a withdrawal through a third party account?
No. Due to your account having more than 1 deposit name, we have to verify your identity to prevent fraudulent activity and to safeguard the account owner.
CARING YOU
1. Do you play too much?.
Gaming can be both entertaining and profitable, but you can’t always win. Losing is part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can’t afford to lose. Gaming can also be addictive and can easily make you lose perspective of time and money. We at Gaya99 want all your gaming experiences to be as positive as possible, even if you lose. Therefore we work hard to help you control your own gaming.
2. We help you set the limits!
We want to give you the opportunity to set your own gaming limits, budgets, and boundaries. Set Limit Now. That’s why we are working with the Global Gambling Guidance Group (G4), which certifies Internet gaming sites just for this purpose. Together we provide you with tools to prevent unhealthy gaming behaviour and enable you to play responsibly.
3. Do you need to cool off?
We can also help you take a cooling off period 7 days or block the service for six months as a cooling off period. If you think you may have a problem we can give you advice on where to turn for professional help. Kindly contact our Customer Support team for assistance.
4. Are you worried about your children?
Are you worried about your children having access to this site? If you as an adult share your computer with under-aged individuals, always make sure that access to usernames, passwords, and banking-details is prevented. There is also software you can use for this purpose. Two examples are: NetNanny and Cyber Patrol. If you need additional help you can always contact us through our 24/7 live chat service.
5. 18+
It is illegal for anyone under the age of 18 to open an account and/or to gamble with Gaya99. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.
6. Are you worried about your friends?
Are you worried that a close friend or relative might have a gambling problem? Please contact our support department. They can help set both you and the person you are worried about on the right track.
Make sure you have an account at Gaya99. Login to your account and you will be brought to the homepage, you need to click “Deposit”. If you have no account yet, please click “Join Now” to register for an account.
Desktop version: You can find “Deposit” on the top right of the homepage.
Mobile version: You can find “Deposit” in the middle of the homepage.
After you are in the deposit page, “QuickPay” will be the default option in the page. For your information, you may choose “Bank Transfer” as another option.
1. Deposit Method default as TruePay, you may select another option if available.
2. Select the amount you wish to deposit or you can enter a specific amount as you wish, with a minimum deposit of RM30.
3. After selecting the bank you wish to use to deposit, click “Submit”
4. You will redirect to your selected bank account login page. Login to your bank account for verification
5. Wait for the approval notification to be sent to you and approve the transaction
6. Kindly wait processing time up to 5 minutes after your approval.
7. Your credit will be shown in the main balance after you refresh the page.
1. Select the amount you wish to deposit or you can enter a specific amount as you wish, with a minimum deposit of RM30.
2. Select the deposit method you wish to use, as the default will be “Online Transfer”.
3. Choose your preferred bank, you may click the icon in the “Account Name” and “Account No.” column to copy the bank details for deposit purposes.
4. After you have done your deposit, remember to upload the receipt for checking purposes before you submit the ticket.
5. Kindly wait processing time up to 5 minutes after your ticket submission.
6. Your credit will be shown in the main balance after you refresh the page.
1. The funds by Online Transfer or ATM Cash Deposit will be processed by the Payment Services Team.
2. Verification by our Payment Services Team will require 3 – 5 minutes subjected to the respective Bank’s processing turnaround time.
3. Please take note, we DO NOT ALLOW the use of a third-party bank account to deposit, otherwise it will be refunded to the bank owner.
4. All deposits with any promotion claim need to reach rollover/turnover/winover requirement before requesting for any fund withdrawal.
5. Our company's deposit account will change anytime , please confirm the latest account from our customer service or our Deposit Page.
6. Do not save our account such as a deposit account which has expired or disabled.
7. If the player does not fulfill above any requirements, the deposit will be rejected. Our company will not be responsible for this.
Members must reach the rollover/turnover/winover requirement of any promotion claim in order to withdraw..
Desktop version: You can find “Withdrawal” on the top right of the homepage.
Mobile version: You can find “Withdrawal” in the middle of the homepage.
1. All game credits should be transferred back/restored to “Main balance” before any withdrawal is made.
2. You can also choose “Restore” which allows you to transfer the balance from all game wallets to the main wallet at once.
3. Enter the Withdrawal page, select your withdrawal bank from the “Bank” you wish to withdraw the fund from.
4. You may go to “Profile” > “Banking Detail” to add a new bank account which is under your name.
5. Enter the amount you wish to withdraw with a minimum RM50.
6. Lastly, click “Submit” to confirm and submit your withdrawal ticket.
1. Please make sure your required turnover is achieved, and submit the withdrawal transaction after 30 minutes to avoid system auto rejection.
2. Some game providers require 15 till 30 minutes of report sync time, kindly bear with us during the required sync time.
3. “Account Name” is not allowed to amend, it will be displayed as your registered full name. 4. Please make sure your register name is the same as per your bank account name.
5. The funds will be wired to your account as per your instruction once the request is verified by our Payment Services Team.
6. Verification by our Payment Services Team will require 15-30 minutes subjected to the respective Bank’s processing turnaround time.
7. Please take note, we DO NOT ALLOW members to use a third party bank account to withdraw, otherwise it will be refunded into the game account.
All deposits without any promotion are required RM 50 as minimum withdrawal.
Desktop version: You can find “Transfer” on the top right of the homepage.
Mobile version: You can find “Transfer” in the middle of the homepage.
1. Login to Gaya99 with your existing account and click “Transfer”.
2. Choose the “Main Wallet” in “Transfer From” if you want to transfer money to any games’ wallet or choose the game wallet you want to transfer credit back to the main wallet.
3. Choose the game wallet that you want to transfer your money to in “Transfer To”.
4. Insert the amount of money that you wish to transfer. Kindly note that the transfer amount could not be higher than what the existing wallet has.
5. Click “Submit” and you are done!
6. You may also select any of the promotions available in “Promotion” to the game wallet during transfer of the credit. Please read and understand the promotion T&C before applying for it.
7. What you need to do is wait up to 5 minutes after submitting the promotion claimed transfer to the game wallet.
8. You can also choose “Restore” in “Main Balance”, which allows you to transfer the balance from all game wallets to the main wallet at once.
1. Minimum transfer for any promotion claim please refer to the promotion T&C in the promotion page for the minimum transfer amount.
2. Members are not allowed to transfer or restore the game credits before reaching the rollover/turnover/winover requirement of the selected promotion.
3. Do contact us if you need further explanation. Our Live Chat support team is 24/7 online to assist you!